Independent player protection organisation eCOGRA has reported a 10% increase in demand for its mediation services from players in 2009, receiving a total of 826 disputes through its online player facility, including 83 disputes from non-eCOGRA operators over which the organisation has no influence.
Out of the total 826 disputes during the course of the year, 115 submissions were classified as invalid due to being anonymous, non-specific and/or abusive in nature, slightly up on the same [...]
