Tools

Position: VIP Account Manager
Location: Bucharest 

  • Responsible for handling all the Potential VIP, VIP, and Top VIP players, creating events and meeting players face to face on game related occasions
  • Build strong relationships and provide a superb end-to-end service tailored to our VIP players
  • Co-ordinate retention calling campaigns including planning, execution, and evaluation
  • Manage the customer base for new VIP potential
  • Work closely with the marketing on marketing campaigns to retain and reactivate
  • Top VIP players to improve the Top VIP offers and promotions by giving regular client’s feedbacks on the promotions, offers and services - Contribute new ideas on how to improve the existing Top VIP offering
  • Handle customer day-to-day queries, requests, and complaints, including out of office hours when needed
  • Build knowledge of your customers, understand player’s behaviors, interests and dislikes
  • Plan and host events to entertain our players both locally and globally
  • Manage services to all VIP customers to achieve agreed targets, against set KPIs, and SLAs, by providing and supporting exceptional proactive service to existing clients viatelephone, chat, SMS, and e-mail.

Qualifications

  • Excellence in the English language, if you are native that will be considered an advantage
  • A keen interest in the iGaming sector, entertainment and the mobile revolution
  • Excellent communication, organisation and planning skills
  • Strong interpersonal skills and an ability to build trust
  • Social and outgoing
  • Result-driven, focused and quick to take initiative
  • Structured, organized and able to prioritize
  • Strong insight into gambling, and high value player’s needs
  • Excellent sales and customer service experience
  • Excellent communication, presentation and influencing skills
  • Flexible with an ability to handle VIP complaints in a satisfying manner
  • Good analytical skills
  • Advanced Microsoft Office skills

To apply,  please send your CV to  jobs@gowildgaming.com
 

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