UK-listed betting and gaming operator Betfair has partnered IT analytics service provider Nexthink to monitor the performance of its European technical estate.
The Nexthink V5 solution monitors IT networks and reports on end-user events, such as changes to the IT infrastructure, application usage and bandwidth, error messages and crashes. It also flags potential security risks, and ensures the IT service performance is recorded and visualised from the perspective of the end user.
Betfair said it has launched the solution as a result of the increased betting activity around the FIFA World Cup in Brazil, allowing it to better monitor site performance around the tournament.
The operator’s chief information officer Michael Bischoff said that having previously used separate solutions for monitoring different aspects of its estate such as desktops, security and administration rights, Nexthink’s V5 allowed the company to consolidate all areas under one product and had helped Betfair identify and resolve performance issues.
“We need to make sure that every element of our technical estate is match fit, and the end-user perspective that Nexthink offers of our entire IT infrastructure will help us achieve this goal,” Bischoff explained.