Pokerfest, the online poker series run by bwin.party’s Partypoker brand which has a $2.5m prize pool, has been delayed after a number of technical issues affected the service.
The operator said that as a result of these performance issues the decision had been taken to postpone the event until the operator had a chance to rectify the problems, meaning the event would now begin on October 25th.
“I apologise to our loyal players for having to delay this highly anticipated event. With a total prize pool of $2.5m up for grabs, we are not willing to take even the slightest risk with our players’ experience during the 80 events that make up Pokerfest,” bwin.party director of games labels Golan Shaked said.
All players that had paid their buy-ins will receive a full refund, and the operator is to add a $50,000 freeroll to the updated event schedule to reward customers for their loyalty. The exact dates and times of the rescheduled event are yet to be published.
“We understand that the postponement is frustrating and disappointing to you, our loyal customers, but providing a service that gives you the best experience possible is our number one priority,” the operator told customers.
As a result of the postponement of Pokerfest the tournament schedule will revert to the operator’s Sunday Majors series.