Sweden-licensed online gaming operator Genesis Global has successfully implemented the national self-exclusion programme Spelpaus after experiencing some early connection issues.
The company was one of a number of iGaming operators in the newly re-regulated Swedish gambling market that inadvertently allowed self-excluded customers to register new accounts.
Genesis Global said Monday that it had investigated and corrected the issue after being contacted by a number of Swedish players who said that they were allowed to register with its online gaming brands, despite appearing on the self-exclusion register.
“Receiving those complaints, Genesis technological team immediately initiated an investigation in order to identify the source of the fault and found out that there was a failure in a third party’s system integrating to Spelpaus,” the company explained.
“Once that was identified, all technological teams were allocated, being a top priority, to find an alternative and immediate solution for direct integration to Spelpaus.”
This process has now been completed and all affected customers have had their accounts closed and money refunded.
“Genesis shall not profit from this failure that has affected these self-excluded players,” the company added. “Genesis always takes compliance and responsible gambling at the core of its business operations in order to ensure a safe gaming environment to its players. Therefore, any regulation requirements and guidelines are being treated as highest priority.”