Red Tiger
Red Tiger

VIP Account Manager – Bucharest

5th July 2018 12:05 pm GMT
Position: VIP Account ManagerLocation: Bucharest 
  • Responsible for handling all the Potential VIP, VIP, and Top VIP players, creating events and meeting players face to face on game related occasions
  • Build strong relationships and provide a superb end-to-end service tailored to our VIP players
  • Co-ordinate retention calling campaigns including planning, execution, and evaluation
  • Manage the customer base for new VIP potential
  • Work closely with the marketing on marketing campaigns to retain and reactivate
  • Top VIP players to improve the Top VIP offers and promotions by giving regular client’s feedbacks on the promotions, offers and services - Contribute new ideas on how to improve the existing Top VIP offering
  • Handle customer day-to-day queries, requests, and complaints, including out of office hours when needed
  • Build knowledge of your customers, understand player’s behaviors, interests and dislikes
  • Plan and host events to entertain our players both locally and globally
  • Manage services to all VIP customers to achieve agreed targets, against set KPIs, and SLAs, by providing and supporting exceptional proactive service to existing clients viatelephone, chat, SMS, and e-mail.
  • Excellence in the English language, if you are native that will be considered an advantage
  • A keen interest in the iGaming sector, entertainment and the mobile revolution
  • Excellent communication, organisation and planning skills
  • Strong interpersonal skills and an ability to build trust
  • Social and outgoing
  • Result-driven, focused and quick to take initiative
  • Structured, organized and able to prioritize
  • Strong insight into gambling, and high value player’s needs
  • Excellent sales and customer service experience
  • Excellent communication, presentation and influencing skills
  • Flexible with an ability to handle VIP complaints in a satisfying manner
  • Good analytical skills
  • Advanced Microsoft Office skills
To apply,  please send your CV to  jobs@gowildgaming.com To stay up to date with the latest industry developments and employment opportunities, sign up to our free newsletter, the Daily News Review from Gaming Intelligence
Pragmatic Play
Hot 50