Online gaming operator Metro Play has stopped repaying customer account balances for its stricken MetroPlay and 666Bet gaming sites, with its chairman attempting to reassure players that he will make additional funds available for withdrawal.
The UK Gambling Commission said in a statement Friday that it is aware that some customers have experienced difficulties withdrawing funds and remain unpaid, despite Metro Play partnering with payment processor Skrill to refund customer balances. The company had set a deadline of May 24th for account holders to request withdrawal of their funds.
The problem has been exasperated by the fact that MetroPlay has no system in place to enable customers to contact the company, despite promising the Commission that a customer support contact would be established.
The Commission added that with the May 24th deadline now passed and customer balances still outstanding, Metro Play chairman and major shareholder Paul Bell has said that he will make additional funds available to ensure customers can be repaid. However, users will no longer be able to access their accounts or request withdrawals via the 666Bet or Metro Play sites.
Instead the operator will be publishing a contact email on both sites on Monday June 1st to allow customers to get in touch with queries.
Customers that have not had their withdrawals processed will be contacted and offered an alternative withdrawal method, such as a bank transfer to a Skrill account, according to the information provided to the Commission by MetroPlay.
The Gambling Commission noted that it could provide no independent assurance of the validity of this information, nor become involved in contractual disputes between customers and Metro Play, as "the Commission does not in any way guarantee funds deposited by consumers or prizes due".
MetroPlay's Alderney and UK licences were suspended in March following the arrest of Bell in a case that is said to be unrelated to the iGaming business.