The discovery of major flaws within 888 Holdings' processes for handling valuable customers and social responsibility controls has seen the operator hit with a £7.8m penalty by the UK Gambling Commission (UKGC).

The investigation, launched in May this year, has seen major issues in the operator's self-exclusion measures flagged, while a failure to spot signs of problem gambling behaviour led to a player resorting to criminal activity to fund their addiction.

The self-exclusion issue stemmed from a technical flaw in 888's systems which meant that more than 7,000 customers that had blocked themselves from accessing their sport, casino and poker accounts, were able to gain access via its bingo platform.

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