Director of B2B Services and Customer Success – Playtech
A key figure behind the success of Playtech Managed Services (PTMS), Noémi leads a global team that is redefining what customer success means in the gaming industry. She pioneered the creation and commercial development of PTMS’s Advisory Services, transforming operational expertise into a scalable commercial offering that secures long-term partnerships, including a landmark agreement with Gaming1.
Arguably, her biggest triumph has been the launch of Playtech Academy, a comprehensive online learning platform that democratized access to operational expertise across PTMS’ client portfolio. She spearheaded development of the platform, which contains video content, self-paced courses, searchable knowledge bases, and multilingual support. The platform has had a transformative effect on Playtech’s responsible gambling efforts, with customer protection specialists receiving training on the extent of AI capabilities, as well as effective human intervention techniques.