The UK Gambling Commission (UKGC) has called on all gaming operators to learn lessons from failures in Gala Coral’s anti-money laundering and social responsibility processes, which led to an individual being jailed for stealing £800,000 from vulnerable adults.

As part of a regulatory settlement, Gala Coral has agreed to return more than £846,000 to victims and take steps to improve its controls, after the regulator discovered that insufficient effort had been put in to ascertaining the source of this particular individual’s funds, and that readily available data had not been used to identify this person as a gambling addict.

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