Holland Park Leisure fined £150,000 by Great Britain’s gambling regulator for not participating in multi-operator self-exclusion scheme
Adult gaming centre operator Holland Park Leisure has been fined £150,000 by Britain’s Gambling Commission for self-exclusion failings.
Following a review of Holland Park’s operating licence, the Commission found that the licensee failed to comply with a self-exclusion requirement designed to reduce gambling harm.
Under Britain’s gambling regulations, all consumer-facing land-based gambling businesses must participate in a multi-operator self-exclusion scheme, allowing people to self-exclude from one or more premises in their area.
Despite being made aware of its obligation to participate in a multi-operator self-exclusion scheme, the operator did not do so until the Commission suspended its licence in October 2025.
The regulator said that this was a significant aggravating factor, with the operator not taking any remedial action at the time and providing misleading information to the Commission.
Holland Park Leisure owns three adult gaming centres (AGCs) in operation across Leicester.
“Self-exclusion schemes provide a crucial service for people who feel they are suffering gambling harm,” said the Commission’s director of enforcement and intelligence John Pierce. “It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers.
“Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services.
“These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm, and operators that fail to meet them can expect regulatory action.”
Alongside the fine, the AGC operator will also undergo a third-party audit to review the licensee’s policies, procedures and controls and implementation of these, and the training and competency of the licensee’s staff.