The UK Gambling Commission has suspended the online casino and betting operator license of EveryMatrix as part of a review of the company’s customer interaction framework.
The suspension applies to EveryMatrix’s remote casino and real event betting operating license and does not impact its ability to supply platforms and technology to B2B clients.
As a result, EveryMatrix is no longer serving players in Great Britain through the websites bookee.co.uk, pwrbet.com, fantasino.com, playfrank.com, sportingindex.com, westcasino.com, dragonaraonline.com, jetbull.com, mrwin.com and casinomulti.com.
British customers of the above sites will continue to have access to their accounts to withdraw funds at any time, and the operator will also honour any ante-post bets placed prior to the suspension.
In a statement Friday, EveryMatrix confirmed that its B2C licenses would be suspended until the company can demonstrate to the UKGC that it has taken steps to be fully compliant with its social responsibility obligations.
"EveryMatrix sees this license review as an opportunity to further strengthen its compliance processes and procedures," said EveryMatrix. "The company is taking the UKGC's concerns extremely seriously and has already taken swift and effective actions to address the Gambling Commission's concerns sufficiently.
"EveryMatrix has fully cooperated with the UKGC throughout the license review and has communicated all the steps and actions it has taken to meet its social responsibility obligations. EveryMatrix is hopeful that the suspension will be lifted shortly."
EveryMatrix pointed out that the suspension is not related to failing a technical audit of the software, and as such the company's B2B license in the UK has not been suspended.