Investigation found failings in the online gambling operator’s AML/CTF and social responsibility controls

QuinnBet has agreed to pay a regulatory settlement of £609,104 after an investigation by Britain’s Gambling Commission revealed anti-money laundering and social responsibility failures.

An investigation was launched by the Commission after a compliance assessment revealed failings in QuinnBet’s anti-money laundering / counter terrorism financing (AML/CTF) and social responsibility controls between March 2023 and August 2025.

Social responsibility failures included deploying a manual process which allowed players aged between 18 to 24 to spend over the deposit limits that were set for this group.

The Commission also found that ineffective controls meant signs of potential gambling harm, such as high deposits, short high velocity sessions, increasing stakes, number of bets and high turnover, were not captured and flagged for manual review. In one example, a customer was able to place approximately 4,800 bets in one day, and 7,000 the following day, without this being identified and flagged.

Other failures included ineffective controls that did not always flag indicators of risk in a timely manner. Following a large win, one customer’s stakes escalated to the point where over £215,000 was staked in a day with multiple wagers of more than £5,000, but this was not identified until a report was produced the following day.

Among the AML failures were insufficient controls to act in a timely manner to identify and mitigate the risk posed by customers who were displaying disproportionate spend. In one example, a customer provided payslips that showed monthly earnings of around £2,000, yet was allowed to deposit and lose £9,000 in four days.

Some customers were also allowed to deposit significant funds without the Source of Funds (SoF) being established to evidence that the monies were from a legitimate source.

“This case highlights the serious consequences of relying on systems and controls that are unable to identify and respond to indicators of harm and financial crime quickly enough,” said John Pierce, director of enforcement for the Gambling Commission. “We expect operators to ensure their safeguards are effective in practice to protect consumers and keep crime out of gambling.

“In this case, the operator recognised the issues and took immediate action to make significant improvements to its systems and controls. This included strengthening their AML policies and procedures and improving how they identify and respond to indicators of harm.

“We expect operators to learn from this case and read the public statement to ensure that they do not make the same mistakes. Our key focus is on ensuring that operators meet the standards we expect and, where they fall short, we will take regulatory action where necessary.”

QuinnBet (Gibraltar) Limited, which runs quinnbet.com, will pay £609,104 as part of a settlement with the Commission.